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[필립스코리아] Remote Service Engineer, Patient Monitoring 채용

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2026.07.27

Company Introduction
130여년 전 네덜란드에서 시작된 필립스는 헬스 테크놀로지 분야 선도 기업으로, 사람들이 더욱 건강한 삶과 웰빙(well-being)을 영위하도록 건강한 생활에서부터 질병의 예방, 조기 진단, 치료 과정 내 관리에 이르는 헬스케어 전 과정(Health Continuum)에서 전방위적 솔루션을 제공하고 있습니다. 특히, 선진 기술력에 임상 및 소비자 분야에서 쌓은 인사이트를 더해 통합적인 솔루션을 제시하는데 주력하고 있습니다.
필립스코리아는 1976년 한국 법인을 설립한 후, 지난 40년간 한국 소비자에게 의미 있는 혁신을 제공하고 삶의 질을 향상시키며 지속 가능한 사회를 만들고자 노력해 왔습니다.
필립스코리아는 Diagnosis & Treatment(영상 진단 및 치료), Connected Care(환자 모니터링/분석 및 수면 호흡기 질환 케어), Personal Health(남성 그루밍, 뷰티, 구강건강 및 육아용 솔루션) 시장을 선도하고 있습니다.

• Philips 채용 정보
• Philips - Better care for more people
• Why work at Philips?

About Position
  • Business: Health Systems, Customer Service
  • Job Title: Remote Service Engineer, Patient Monitoring
  • Location: Seoul, Korea (서울 중구)

Role Summary
The purpose of the Remote Service Engineer is to receive, understand, route and handle customer technical requests such as product or service malfunctions. These requests or Incidents can be received via multiple contact channels, which include the creation of Cases or Work orders, Parts requests, and communicating status and providing solutions to the customer to enable Remote resolution, or Diagnosis before dispatch to allow for First visit resolution. This role is technical in nature and works collaboratively with the wider organization to provide exceptional service to our customers. Services are not limited to product malfunctions but can also include proactive, predictive, upgrades and installations related support, which can be provided verbally, electronically or remotely or via accessing Philips Remote Service channels.

필립스코리아에서 Patient Monitoring 제품 분야의 서비스를 담당할 Remote Service Engineer를 채용합니다. Remote Service Engineer는 전화, 원격 서비스 채널 등 다양한 채널을 통해 필립스 제품에 대한 고객의 요청 혹은 이슈를 파악하고, 원격으로 솔루션을 제공하며, Field Service Engineer의 첫 방문 전 필요한 조치가 미리 가능하도록 합니다. 서비스는 제품 장애에만 국한되지 않으며, 예방, 예측, 업그레이드 및 설치와 관련된 지원이 포함되며, 우수한 서비스를 제공하기 위해 관련된 부서와 협업하게 됩니다.

Key Areas of Responsibilities
  • The Remote Service Engineer-Patient Monitoring is the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets.
  • Receives, registers, and provides technical service to the requests or problems coming in from all media channels and communicates solutions or actions, acting in accordance with our regulatory guidelines.
  • Solutions are provided by using Remote diagnostics, troubleshooting techniques, service technical information or knowledge, creating service work orders and keeping the customer informed of the service status.
  • Focuses on Remote Resolution, where this is not possible provides a clear action plan, with parts (if required), and diagnosis before dispatch.
  • Handles complaints (safety & non-safety related) & Escalations to ensure accurate and timely analysis, registration and action.
  • Remote Service Engineer – Patient Monitoring은 Philips HealthTech를 대표하는 기술 서비스 전문가로서, 고객 만족을 보장하는 동시에 회사의 비즈니스 목표를 달성하거나 초과 달성할 수 있도록 지원합니다.
  • 전화, 이메일 및 기타 다양한 채널을 통해 접수되는 고객의 기술 문의 및 장애를 접수·등록하고, 관련 규정 및 가이드라인에 따라 적절한 기술 지원과 해결 방안을 제공합니다.
  • 원격 진단(Remote Diagnostics), 문제 해결(Troubleshooting), 서비스 기술 정보 및 전문 지식을 활용하여 문제를 해결하며, 서비스 작업 지시(Service Work Order)를 생성하고 서비스 진행 상황을 고객에게 지속적으로 안내합니다.
  • 원격으로 문제를 해결하는 것을 최우선으로 하며, 원격 해결이 어려운 경우에는 필요한 부품(필요 시), 진단 결과 및 명확한 조치 계획(Action Plan)을 수립한 후 현장 서비스가 원활하게 진행될 수 있도록 지원합니다.
  • 안전 관련 및 비안전 관련 고객 불만(Complaint) 및 에스컬레이션(Escalation)을 통해 정확하고 신속한 분석, 등록 및 후속 조치가 이루어지도록 합니다.

Qualifications & Desired Characteristics
  • Education: Bachelor's degree or higher in Electrical Engineering, Electronic Engineering, Medical Engineering, or a related field.
  • Open to fresh graduates; candidates with up to 3 years of relevant experience are preferred.
  • Fluent in Korean and Business level English
  • Certified Engineer/network engineer certification desirable
  • Excellent PC skills e.g. Experience with Microsoft Windows and Office Software applications.
  • Competent in IT/Network diagnosis/system connectivity/Remote service preferred.
  • Prior experience within an engineering, medical or science related environment preferred.
  • Customer-focused mindset with excellent communication skills.
  • 1-2 years prior experience in customer facing role preferred.